Return Policy
Most new, unopened merchandise sold by Triangle Supply Co can be returned within 30 days of purchase, unless noted in our Return Policy Exceptions. If your purchase was made with your Triangle Supply Co Revolving Charge Account, you have 90 days from date of purchase to receive an account credit.
Returns for purchases with valid proof of purchase (Receipt) will be exchanged, refunded in cash, credited to your account, or refunded via Store Credit as determined by Triangle Supply Co. Refunds will be issued to the original form of payment (credit card, cash, etc.), unless noted in our Return Policy Exceptions. Returned to a credit or debit card will have a 3.5% processing fee. Returns for purchases made with a Store Credit will be refunded as a Store Credit.
If you're missing your receipt, you will be given store credit. Returns made without a valid sales receipt will be refunded as a Store Credit at the lowest advertised price. Please bring a valid driver's license or government-issued photo identification. We will not search for any receipt in our system for cash sales.
Return Policy Exceptions
Merchandise that is Non-Returnable/Non-Refundable
· Store Credits
· Whole House and Stationary Generators
· Delivery Services
· Freight Fees
· Cut Wire
· Electronics
· Light Bulbs (Metal Halide, Mercury Vapor, Incandescent, etc.)
· Any cut pipe, carflex, black steel pipe or galvanized pipe cut to size.
· Special Orders (Must be prepaid before order is placed)
· Any pump that is not sold with the proper foot valves or accessories that are required to make pump work to factory specifications. (This will also VOID the Factory Warranty)
Order is Damaged or Missing Parts
If an item is damaged or incomplete or is in need of replacement parts, contact us at 479-632-4313 within 7 days.
In-Store Return Exceptions
· Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Registration of Store Credit will be required. Please bring a valid driver's license or government-issued photo identification for registration.
· Returns made without a valid sales receipt will be refunded as a Store Credit at the lowest advertised price.
· Cash and cash equivalent purchases exceeding $1,000 may be refunded by check.
Purchase Policy
All Purchases with a Credit/Debit Card below the amount of $5.00 will be charged 50¢ fee.
Any checks written for payment of goods or on accounts require a valid State ID and phone number.
If a check comes back as invalid or hot you will be contacted by our accounting team for Payment Plus a $25.00 Service fee.
Payments will need to be a Certified Bank Check, Cashiers Check, Credit Card, Debit Card or Cash.
